Terms and conditions

 

Telephone orders 01933 304858

9am–5pm Monday–Friday. Closed Saturdays, Sundays and Bank Holidays
Calls will cost no more than a national rate call.

Returns Guarantee

You may return the items within 60 days of your order. If your purchase does not meet your expectations, please return it to us, unused and in its original packaging, for a refund or exchange. Unless the item is faulty, return postage will be at your cost. Our guarantee is in addition to your statutory rights.

Postage and Packaging

All orders are despatched within 3-5 working days using a Royal Mail second class service, tracked service or by courier depending on the size of your order and your selected shipping type. If you require more information or an alternative delivery option, please call 01933 304858. 

Your Consent

By using the site, you consent to us collecting and using your details.

Please do not submit your personal information to us if you do not wish us to collect it. If you decide at any time that you no longer wish to be contacted by us, please notify us by email at the following address xxxxxxxxxx.

Information We Collect

When you use this site we collect details about you, such as: 

  • Email addresses
  • Full Name
  • Address (Shipping/Billing)
  • Phone Numbers
  • Transaction information

We use the information we collect from you for the following purposes:

  • to fulfil orders you have made for products or services;
  • to conduct market research, compile customer reviews and analysis;
  • to verify your identity;
  • to communicate with you or to deal with, and respond to you about a comment you have submitted;
  • to carry out statistical, technical and logistical analysis.

We will process – that means collect, store and use – the information you provide in a manner that is compatible with the UK/EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases we will use its discretion to ensure that we do not keep records outside of our normal business requirements.

You will not receive unsolicited marketing mail from us or trusted third parties unless you have agreed to this. However, we may email you occasionally with information about changes to the site, the services available and products you are currently or have been subscribed to in the past, where there is a legitimate interest to do so.

If you choose to unsubscribe from email contact by us or an associated third party, it may take a few days to remove your details from our list. This may mean you will receive an email before your details have been updated.

If we contact you, you will have the opportunity to decline to receive future messages from us.

Who Do We Share the Information We Collect With?

We will not sell, trade or rent or make available your personal information to others. You may have given permission to be contacted by our trusted advertisers, partners, affiliates or other third parties with offers relating to their products, offers, services or promotions. If you subsequently decide you no longer wish to be contacted by our advertisers, partners, affiliates or other third parties, please notify us by email at the following address shop@pitchpublishing.co.uk or unsubscribe on the email.

We compile anonymous statistics of user trends which we may make use of ourselves only.

We may disclose anonymised details about use of our websites to other businesses e.g. to demonstrate patterns of use to advertisers and other business partners. The information we pass on will not include any personal information by which you may be identified.

We may forward your personal details to the Police or another regulatory body or government authority if we are asked to do so or wish to do so in order to comply with the law, an investigation of suspected illegal activities, or any suspected misuse of our website by you. Where it is lawful and necessary, we may also monitor emails you send and receive.

We may transfer or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Data Security

We have adopted measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered. Where information is transferred to a third party, that third party will be required to keep your personal details secure to the same standards we apply.

We endeavour to prevent unauthorised disclosures of your personal information by any approved suppliers that we work with. Notwithstanding, we are not responsible for any unauthorised disclosures or other breaches of security or for the actions of others if the information was passed to them with your permission or with the authority of anybody other than us or our associated companies.

Please be aware that if you disclose information on chat areas, forums or other public services it may be possible for other people to use this information. We are not responsible for the disclosure of any information you post in this way.

Retention and deletion 

We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date.

If you believe your details are incorrect, you can update them by emailing shop@pitchpublishing.co.uk.

We will not keep your personal information for longer than is necessary. Once it has been decided that the information is no longer needed, or you have enacted your right for erasure, it will be deleted in line with your rights under GDPR.

Invoking your rights under GDPR

Under the UK/EU’s General Data Protection Regulation you have multiple rights, including the right to find out what information we hold for you, request that it be updated, object to it being processed, ask that it be deleted, or restrict its processing.

If you would like to exercise any of these, you can easily do so by contacting shop@pitchpublishing.co.uk.